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Ticketing Explained

Ticketing explained

WHERE CAN I BUY TICKETS?

You can buy tickets from the Glasgow 2014 Ticketing website, or via the Ticket Hotline on 0800 458 2014. For Accessible Tickets please call 0808 161 2014. Callers from outside the UK should call +44 (0) 141 387 2014.

You can also buy tickets face to face and with cash from the new Glasgow 2014 Ticketing Office which is open 09.00 - 21.00 Monday to Friday in the heart of Glasgow, George Square.

RESALE PROGRAMME

The resale programme was open from 13-26 June. The official resale programme was the only authorised way to sell any Glasgow 2014 Commonwealth Games tickets.

WHY WAS THE RESALE PROGRAMME ONLY OPEN FROM 13 – 26 JUNE?

The official resale programme is not an on-going service – it was a specific time period, communicated in advance, where past purchasers were able to offer for resale tickets they were no longer able to use.  In order to ensure that the tickets can be resold in time for the Games, the service was closed on 26 June to enable these tickets to be put back on sale from 28 June.

HOW WILL I KNOW IF MY TICKETS ARE SOLD?  

We can’t guarantee your tickets will be sold and your monies refunded, but previous experience has shown that a large proportion of returned tickets are quickly resold.
If they are resold, you should expect to see money credited to your account by 18 July (minus £2.00 admin fee per ticket).

THE RESALE PROGRAMME IS NOW CLOSED BUT I CAN NO LONGER USE MY TICKETS. WHAT SHOULD I DO?

If you can no longer use your tickets they can be passed on to your family or friends, as long as any payment you receive doesn’t exceed the face value of the ticket and they accept the Ticketing Terms and Conditions. You may be asked to provide details of those individuals who you have passed tickets to.

CAN I ADVERTISE MY TICKETS FOR SALE?

No, under the Ticketing Terms and Conditions you cannot resell, trade or otherwise transfer a ticket. The resale platform was the only authorised method of publically selling Glasgow 2014 Commonwealth Games tickets that can no longer be used.

WHAT PUBLIC TRANSPORT WILL BE AVAILABLE DURING GAMES TIME?

Your Glasgow 2014 ticket includes the cost of public transport in the local area on the day of your event. Further information about transport during Games Time will be announced in 2014.

At Glasgow 2014 we’re making sure that getting to the Games and travelling around the city during Games Time is a positive experience for everyone.

If you are planning to travel to Glasgow or Scotland for the Games using public transport, you can find out more information on our Transport page.

CAN GLASGOW 2014 HELP ME FIND ACCOMMODATION DURING GAMES TIME?

Accommodation during Games time is provided by individual establishments, and isn’t managed or controlled by Glasgow 2014. Although it might be common practice for accommodation providers not to offer discounted or promotional rates during exceptionally busy times, previous Games experience has shown that rooms are likely to become available closer to the Games as room blocks held by companies and websites are released.

Remember too that Glasgow is served by an excellent rail network and so a more immediate option may be to consider exploring accommodation options outside of the city centre and in nearby locations. Should you need advice on this or still be searching for accommodation, please check out VisitScotland.

HOW DO I CONTACT THE TICKETING  CUSTOMER SERVICE TEAM?  

The Glasgow 2014 Ticketing Customer Service Team are available to answer any questions you have. Alternatively you can email us at tickets.customerservice@glasgow2014.com, via mail to Glasgow 2014 Ticketing Team, PO Box 27104, Glasgow, G1 9ED or call freephone 0800 458 2014. Calls from mobiles may be charged. Callers from outside the UK should call +44 (0)141 387 2014. Call charges may vary depending on the country you are calling from. Opening Hours are Monday - Friday 09.00 - 18:00 and Saturday - Sunday 0900 - 1300.

If you need to use a TypeTalk phone you can contact the Glasgow 2014 Ticketing Customer Service Team on 0844 875 2014. Minicom users can contact the Glasgow 2014 Ticketing Customer Service Team on 0844 8472014.

There is no additional charge for using Minicom or TypeTalk Operators, all callers will be charged for the call they make just like a standard telephone call. The actual charge and text rebate is dependent on the telephone service provider.

All calls are recorded for training and quality purposes

The Glasgow XX Commonwealth Games are now over. This website is closed and for reference purposes only. Some external links may no longer work. For the latest news and information, please visit the Commonwealth Games Federation website.